quality issues 質量問題
a: your request for compensation makes me surprised. what happened?
b: it’s because of the quality.
a: could you tell me the particulars?
b: i told you that we want first-class goods. so the quality, specification and price are clarified in our contract. do you remember those details?
a: yes, i do.
b: the re-examination results indicate that one-third of the goods are not up to standard.
a: really? we began to load the goods after we made sure they were qualified.
b: i told you the truth. according to the contract, if you fail to honor the contract, we are entitled to cancel it.
重點講解：
be entitled to do sth. 有權利去做某事 例如：
a feudal knight ranking between a knight bachelor and a baron was entitled to lead men into battle under his own standard. 方旗爵士是一種封建騎士爵位，其勛位在最低級爵士和男爵士之間，有權率領隨從在自己的方旗下上陣作戰(zhàn)。
a: 聽到你要提出索賠我很吃驚，究竟是怎么回事?
b: 質量問題。
a: 能說的具體點嗎?
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